Support for nib Members

We are here to help.

At nib we know that some members may have personal circumstances that impact you at different stages or times in your life. Some circumstances that may impact you could be temporary, permanent or situational e.g. natural disasters/events.

Call us on 0800 123 642 to discuss options or visit our help centre.

Some of the ways that we can help.

• Financial Hardship - We encourage members with financial hardship to get in touch with us or your adviser to discuss further. Call us on 0800 123 642 to discuss options or visit our help centre.

• Wellbeing status - nib Health Management Programmes help eligible members make simple lifestyle changes to minimise health risks and improve their health and wellbeing

• Portal / App help – Step-by-step instructions with videos to help members log in and use my nib.

There are many factors that can impact your personal circumstances, and the ways we can help listed above will not cover them all. If you do require additional support, please contact your adviser or us on my nib to let us know what you need help with.